Terms & Conditions
FOR THE USE OF STELLAR LIGHTING’S WEBSITE AND THE SALE OF STELLAR LIGHTING PRODUCTS
These terms and conditions form the basis on which you can visit us and our website and purchase from us. Please read them carefully as they contain important information.
This site is owned and operated by Stellar Lighting (Co Reg NO : 714260) Our registered address is 1 Milford Park, Ballinabranagh, R93 K263, Co. Carlow, Ireland.
All rights, including copyright, in this website are owned by or licensed to Stellar Lighting and run under the brand of Stellar Lighting operated by Stellar Lighting Ltd. (Incorporated in England, Company Registration Number 08935431). Any use of this website or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use, is prohibited without our permission.
You may not modify anything on this website, or distribute or repost anything from this website without permission for any purpose other than your own personal, non-commercial use.
1. OUR PRODUCTS
1.1 At Stellar Lighting, we sell ready-made products (“ready-made”) and products made to a customer’s own requirements (“made to order”). The terms covering these types of sale differ and can be found below.
1.2 All Stellar Lighting products are produced to the European quality and safety standard specification and comply with current legislation. Measurements and wattages are given as a guide and may vary, please check the product literature supplied with your Stellar Lighting product. Alternatively, please ask us for details. Please note that any weights, dimensions and capacities given about our products are approximate only.
2. READY-MADE PRODUCTS
2.1 Products that do not clearly state that they are made to order on the product page on the Stellar Lighting website can be taken to be “ready-made”.
2.2 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of
the pictured accessories unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.3 You can use our website to place an order by selecting the product you wish to buy and adding it to your cart. Items you do not wish to purchase can be removed from your cart at any time.
2.4 Delivery charges will be shown prior to you placing your order.
2.5 You will be required to pay for your Stellar Lighting ready-made product in full at the time of ordering.
2.6 If for any reason, you are not delighted with your purchase of a Stellar Lighting ready-made product, you may decide to return it within 14 days of delivery, at your own expense. Please return goods in the original packaging. We will refund your payment within 14 days of us receiving your goods back. A deduction to the value of your refund may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
3. PRODUCTS MADE TO ORDER
3.1 Stair lighting kits are made to order. This will clearly be indicated on the product page.
3.2 Products which are a standard size and design can be ordered through our webshop.
3.3 For products that require a custom design we will direct you to contact us, either by phone, by email or via the webshop. We will work with you to agree on a design that meets your specification and provide a quotation. Price quotations are valid for twenty (20) days.
3.4 Payment must be made in full at the time of order unless agreed otherwise.
3.5 Receipt of a full Payment indicates that you wish to proceed with the order. We will confirm via email the acceptance of your order, and hence the agreement between us.
3.6 In the unlikely situation that a mistake has been made in pricing, we have inadvertently under-priced a product, or we are no longer able to supply a particular Stellar Lighting product for any reason, the amount of your payment will be refunded as soon as possible.
3.7 Manufacturing of your made-to-order Stellar Lighting product starts twenty-four (24) hours after we have received your Payment. As made-to-order Stellar Lighting products are made to your specifications, please note that you have only a twenty-four (24) hour period of time to cancel your order after your Payment has been received. If you cancel your order later than twenty-four (24) hours after making the payment, you may lose your payment or we can only refund you partially.
3.8 During the manufacturing procedure, alterations will be limited and subject to our sole discretion.
3.9 Manufacturing times vary depending on the type of product. Estimated manufacturing times for each product are shown on the product’s details page on the Stellar Lighting website. These are indicative only: completion times vary depending on the general demand levels and availability of product components. If there is likely to be a delay, you will be informed as soon as possible.
4. PAYMENT
4.1 All prices quoted on our website are in Euro (EUR) and inclusive of Irish VAT and exclude freight and any other charges that may apply unless stated otherwise. Prices are valid at the time of ordering. Prices quoted on our website are subject to change without notice.
4.2 23 % VAT is applied on Stellar Lighting goods and you will be able to see the breakdown of net price and VAT at checkout and on your Order Invoice.
4.3 We accept payment via bank transfer or via Visa, Mastercard and American Express. We use secure payment facilities for online purchases.
5. DELIVERY
5.1 Where delivery charges apply, these will be clearly stated at the point of payment.
5.2 Small items will be posted using GLS, DPD, DHL or other similar alternatives. Please check the goods on delivery. If you receive goods from us that are damaged upon delivery or have a manufacturer’s fault, you must email us, within two days of delivery, at info@stellarlighting.ie to notify us of any damage, quoting your order number and stating the nature of the damage.
5.3 Larger items, including will be delivered by a GLS and DHL only and the product page indicates which products are delivered by courier. The courier will contact you about the tracking number. If there is no one to accept the order on the scheduled delivery date, the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge. Please check the goods on delivery and notify the courier of any goods found to be damaged. Please contact us before ordering your panel and we will obtain a delivery quote for your address. In the event that an order has been placed and you do not wish to proceed with the order once the delivery quote is in place, we will refund any payment that you have made to us.
5.4 We will deliver the goods to the premises you specify on your order.
5.5 Disposal of packing materials is your responsibility.
5.6 Anticipated delivery times given are our best estimates but may be subject to change.
5.7. Customers will receive a notice with a tracking link once the parcel has been dispatched.
6. GUARANTEE
6.1 We abide by the Consumer Rights Directive 2011/83/EU (CRD).
7. WARRANTY
7.1 Warranty details for Stellar Lighting products are shown on the product pages of our website.
7.2 If your Stellar Lighting product has become compromised as a result of misuse, any warranty is void.
7.3 All electrical works must be carried out by a fully qualified, registered electrician in accordance with Safe Electric, the statutory regulatory scheme for electrical contractors and the manufacturers' instructions. Please note that we are unable to refund or replace any item deemed faulty unless it has been installed by a fully qualified electrician, a Registered Electrical Contractor (REC) or Registered Electrical Contractor of Ireland (RECI). When returning a faulty item, we require full details of the installing electrician in order to verify the integrity of both the installation and electrical wiring system including fuse board and circuit protection devices.
7.4 In case of a fault within the warranty period, your Stellar Lighting product will be repaired or replaced depending upon the nature of the fault. Your statutory rights are not affected.
7.5 Please note that you have a statutory duty to take reasonable care to ensure that your Stellar Lighting product is used in accordance with its purpose. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.
8. LIABILITY
8.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or that is due to events which are beyond our reasonable control.
8.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to lost data, lost profits, lost revenues or business interruption.
8.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Stellar Lighting products.
9. PRIVACY AND COOKIES
9.1 Please see our Privacy Policy for details of how we use personal information and how cookies are used.
10. DAMAGE TO YOUR COMPUTER
10.1 We try to ensure that our website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use on the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
11. CONTACTING US
11.1 If you have questions, comments or issues, please contact us through our page or email to info@stellarlighting.ie .
12. PARTIAL INVALIDITY
12.1 If any provision of these terms and conditions is invalid, void or unenforceable, the remaining provisions shall nevertheless continue to be in full force and effect without being impaired or invalidated in any way.
13. CHANGES
13.1 We shall reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
14. GOVERNING LAW AND JURISDICTION
14.1 This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Irish law. All contracts are concluded in English.
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@stellarlighting.ie.